Shipping & Returns
SHIPPING
When will my order ship after purchasing?
Processing takes 1-3 business days, Monday through Saturday not including holidays. We know, we’re as fast as lightning! Shipping times vary depending on where in the world you’re shipping to. Please refer to our handy list below to find out how long your Pamela Skin package will take to arrive.
Estimated Shipping Time
Contiguous USA: 3 to 5 business days with UPS tracked priority mail.
Canada: 5-10 Business Days with UPS Tracked Priority Shipping
United Kingdom: 4-7 Business Days with Royal Mail
Non-Contiguous USA (PR, HI, AK): 7-12 business days
Australia: 6-8 business days
Saudi Arabia, Bahrain, Kuwait, United Arab Emirates, Qatar: 10-16 business days
Russia: 10-16 business days
Chile: 10-16 business days
Other International: 10-20 business days
Tracking is only available on US, Australia, Bahrain, Belgium, Canada, Chile, Denmark, France, Germany, Hong Kong, Kuwait, Netherlands, New Zealand, Qatar, Saudi Arabia, Spain, Russia, UAE, and UK orders. We can not track other international packages.
Most international packages are shipped from our stocks in our warehouse in Asia, allowing for the fastest, safest and best connected worldwide transportation service for all countries outside of the US.
We ship with UPS which provides very accurate shipping but in the very rare occurrence where packages are lost in transit we are not responsible for this loss, only the customer is. We recommend choosing insured shipping to get a credit for a lost package and get a similar order value shipped for free.
How is my shipping cost calculated?
Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout. For free shipping, both domestic & international is shipped either usps or ups dependent on location.
What are the extra duties and taxes for when I purchase from outside of the US?
For international orders, import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost. These costs will be collected upon delivery from the carriers for certain packages. These charges are recipient's responsibility as we are only charging the transportation fee for the packages. You may check with your country's customs office to determine what these additional costs will be.
RETURNS
How Can I return the product?
Our returns process is simple:
You have 30 days from the day you receive the product to return it.
Step 1: Contact us by email on hello@pamelaskin.co and explain your reason for the return and how many unused product you still have, if any.
Step 2: Wait for our reply acknowledging receipt and approval of the return according to our Returns Policy then send us back the product to our warehouse.
Return Address:
Pam Skin
4391 W HARGRAVE AVE
POST FALLS ID
83854-8380
USA
Step 3: Send us proof of the return by email, we highly recommend using a tracked shipping for the return as we can't take into consideration a lost package in transit. Return shipping fees are paid by the customer are are usually nominal (around $5).
Step4: Wait for your refund, we process refunds immediately after having received and checked the returned package. There is a 10% restocking fee for every return. Once processed, we will send you a confirmation email about it. If you did not receive a refund 15 business days after sending the product, please email us at hello@pamelaskin.co to help you.
Help! My Pamela Skin product did not arrive up to par.
In some cases, products will leak or melt in transit on their way from our manufacturing facility to our fulfillment center. This is a rare occurrence but does happen from time to time. Likewise, if you receive a product that you suspect to be expired or not suitable for use please contact our support at hello@pamelaskin.co and we will be happy to help you!
Our refund policy covers One refund of one product only per family at any one address.
Can I return a product if I have (gently) used it?
We’ve all been there - sometimes a product after the first or second use just doesn't work for you or your skin type. No biggie. Please contact our customer support at hello@pamelaskin.co and we will be happy to help you! Please kindly note, we do not cover the cost for return of unwanted products but if you are not satisfied with your order please contact us, as we're happy to help.
How long do refunds take?
Refunds will take 3-5 business days to be processed and posted to your payment method.
30-Day Worry-Free Guarantee
We promise you'll love everything in your order. If not, Just let us know and we'll make it right. All Pamela Skin Products come with a 30-day money-back Guarantee.
Some special offers even come with a 90-day money-back guarantee.
REFUND POLICY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@pamelaskin.co. Please note that returns will need to be sent to the following address:
Pam Skin,
4391 W HARGRAVE AVE
POST FALLS ID 83854-8380, USA
We only accept returns from one customer for one order and for one address. Any subsequent orders from the same address or by the same person will not be accepted.
We are not responsible for packages lost in transit unless you choose the "Express Insured Shipping" option at checkout.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you want a refund we highly encourage you to contact us at hello@pamelaskin.co to find an amicable resolution before filing a chargeback with your bank, doing so will give you lower chances of getting a refund since we will be applying our returns policy strictly as well as so much slower processing times (2 to 3 months) while we usually resolve issues with customers in 1-2 weeks.
You can always contact us for any return question at hello@pamelaskin.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. All sale items sold are final sale. Only regular priced items can be returned and refunded.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@pamelaskin.co.